Profile or conduct concern
Name the relevant profile, describe the messages or behaviour in order and preserve screenshots or message details when safe.
SEND THE DETAILS THAT HELP US UNDERSTAND THE ISSUE
Contact LondonHookup About an Account or Safety Concern
Choose the closest topic and explain what happened, where it happened and what you need reviewed. Do not include passwords, payment-card details or identity documents.
Tell Us What Needs Reviewing
CHOOSE THE RIGHT KIND OF DETAIL
Different Problems Need Different Evidence
A short, structured explanation is more useful than a long message without dates, pages or a clear request.
Account or privacy request
Use the email linked to the account and state whether you need access help, correction, deletion or another privacy request reviewed.
Technical problem
Include the page, device, browser, steps that produced the issue and the exact error text. Do not include sign-in credentials.
URGENT HELP SITS OUTSIDE A CONTACT FORM
Do Not Wait for Website Support in an Emergency
If anyone is in immediate danger in the UK, call 999. If money or account access may be involved in fraud, contact the relevant bank promptly and use the official Report Fraud service.
For pressure involving intimate images, money requests, private meetings or other warning signs, read the London hookup safety page before deciding what to do next.
Before You Contact LondonHookup
What can I contact LondonHookup about?
Use the form for account access, a profile or member concern, a safety report, a privacy request, a technical problem or a general question about the service.
What should I include in a profile or conduct report?
Identify the relevant profile or page, describe the conduct in chronological order and include dates or message details that help explain the issue. Keep copies of relevant messages when it is safe to do so.
What should I include when reporting a technical problem?
Name the page, device and browser, explain what you expected to happen and what occurred instead, and include the wording of any visible error. Never include your password.
Should I send payment or identity information?
No. Do not send passwords, one-time codes, complete payment-card details, banking access or identity documents through this general contact form.
Is the contact form an emergency service?
No. If anyone is in immediate danger in the UK, call 999. For suspected fraud, contact your bank when relevant and use the official UK reporting route.
Where should I check mobile-app information?
For questions about the Sweet Android app's current features, purchases, data information or compatibility, check the Google Play listing first. Contact LondonHookup when the issue concerns this website or your LondonHookup account.